Postage & Refunds
FREE SHIPPING on seed only orders $40 or more!
Please note: During peak covid lockdown periods, despatch of orders may be delayed. Once orders have shipped we do not have control over the delivery times.
We have a tiered postage charge system depending on the type of products you order, your location and the value of your order, please see below.
Note to WA Customers! The Dept of Agriculture and Food in WA have significantly increased their inspection fee for any seed sent into the state. As this cost is covered by us, we have unfortunately had to increase our postage charges to WA. Due to this change, it has also meant we can only send our orders via courier which then means we can only send to street addresses, not to PO Boxes, we are sorry for any inconvenience this may cause.
Small orders under $12 - Due to the cost of processing orders we have had to implement a $4 handling surcharge for small orders under the value of $12. Our postage charges are outlined in the table below:
|Group||Orders over $12 in value||$4 surcharge for orders under $12 in value|
|Group 1 - Standard seed products, small spare parts.||
$5.00 (WA $10) for orders under $40.
Free standard shipping for orders $40 and over.
|$9.00 (WA $14)|
|Group 1 - Express Post (Seed only products)||$12.00 (Not Available to WA due to Quarantine)||$16.00 (Not Available to WA due to Quarantine)|
|Group 2 - Jiffy® products, Grass Hair Kits, Seed Raisers, Kitchen Garden pots, Kitchen Seed Sprouters and gardening accessories, Small Darlac tools such as pruners.||$10.00 (WA $14)||$14.00 (WA $18)|
|Group 3 - Bulbs, Summer Produce, Bee Houses, Mushroom Kits, Grow Pots and Mini Vegetable Gardens, Large Darlac tools.||$15.00 (WA $18)||$19.00 (WA $22)|
Group 1 – Standard seed products
On standard seed orders, postage and handling is $5.00 (WA $10.00 includes quarantine charges) for any number of seed packets. We also offer an express post service for $11.95 (not available to WA due to the quarantine requirements) for seed only orders (Please note our order cut off time in the Delivery Times section below).
Small order handling surcharge of $4 applies for orders under $12. See table above for details. Free standard shipping available for seed only orders $40 and over.
Group 2 – Jiffy® products, Seed raisers, Kitchen Garden pots, Kitchen Seed Sprouters and Small gardening tools and accessories
If your order includes any Jiffy® products, Seed Raisers, Grass Hair Kits, Kitchen Garden Pots, Kitchen Seed Sprouters, Small Darlac tools or gardening accessories, we set the postage and handling charge at $10.00 (WA $14) for any number of products. This is due to the size and weight of these products.
Small order handling surcharge of $4 applies for orders under $12. See table above for details.
Group 3 – Bulbs, Summer Produce, Grow Pots and Mini Vegetable Gardens
If your order includes Bulbs, Summer Produce, Grow Pots, Mini Vegetable Gardens or large Darlac tools, we set the postage and handling charge at $15.00 (WA $18) for any number of products. This is due to the size and added weight of these products.
Your order will be processed the next business day (where possible). We aim to deliver your order within the following timeframes from successful payment, depending on your location, although there may be a slight variation depending on the postal services in your area:
- Eastern seaboard & SA - 5 to 7 days
- Express Post - 1 to 2 days for addresses within the Express Post Network. (Express Post is only available for Standard Seed Product orders)
- WA, TAS and NT - 7 to 10 days (subject to WA Quarantine requirements*)
*With WA Quarantine regulations, we endeavour to deliver orders within 7-10 days. There may be further delays as part of the inspection process. For further information, please refer to https://www.agric.wa.gov.au
Delivery Outside Of Australia
We do not ship outside of Australia. Please visit Mr Fothergill’s UK for international orders.
Delivery of Restricted Goods to Western Australia and Tasmania
Certain varieties cannot be sent to Western Australia or Tasmania. These are marked in the description and we will remove these from your delivery (and not charge you) should they be ordered for delivery to these states.
Refunds & Replacements
All goods we sell must be of acceptable quality and fit for the purpose they are sold for. If your seeds do not grow for whatever reason we will happily provide you with a replacement. For all other products, please contact our head office through our contact us web page. Please note we are not required to give refunds for change of mind or under any other circumstances.
Lost or Missing Orders
If your seed order is valued at over $40 (excluding shipping charges), or you ordered bulkier items you will receive tracking details with your order. Please use these to follow up on the location of your order. If your order seems to have gone missing then please contact us so we can investigate.
If your seed order is value at under $40 it may not be sent with tracking. We will deem a package lost after 20 days from shipment. Please contact us should you not receive your order within this time frame.